True Audiophile Customer Comments

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These are a very small sampling of the hundreds of comments we've received from customers. In order to preserve privacy we deleted the customer names. The comments are actual comments with no editing. We are fortunate to have 100% customer satisfaction. 5 Star ratings.

 

The guys at True Audiophile were great. 

I had a tube (purchased from another party) fail on a Saturday evening, and by Sunday afternoon, True Audiophile had set me up with a matched pair of NOS mil-spec RCA 12AU7’s to replace my failed tube and a matched pair of NOS Telefunken 12AUT7’s to upgrade my remaining preamp tubes. 

The service was top-notch, and the new tubes sound amazing. I consider myself lucky to have such an awesome resource locally available in Portland.

 

Beyond nice! Amazing Experience.

I wanted to thank you for your wonderful customer support and willingness to share knowledge over the last months.  It is indeed exceptional and something that you generally rarely experience.  

I’ve been around the audio circuit the last 40 years and your follow up and CS is probably the best I’ve ever experienced.   I think things come easy and second nature when you love what you do, and it is obvious that you do love what you do!

 

I recently bought a few great pieces from True Audiophile and was blown away by the attention and support I received from these guys. They truly love the products they sell and are dedicated in helping the audiophile community cut through the enormous maze of gear that’s on the market these days.  

These people are the real deal. True lovers of great music and sound!  

As a kid, I used to watch guys like Jim Lansing, Saul Marantz and Avery Fisher working out of their homes making wonderous hand built electronic devices not knowing if anyone would buy these things so they could pay the bills and make enough to buy more parts for their next gen creations.  

Their tedious work and devotion ultimately spawned a revolution in the Music and Home Entertainment. 

True Audiophile is a direct outgrowth of this addictive, satisfying hobby. Gary and his team nurture and support modern day enthusiast tinkers just like those driven pioneer audio designers. 

I, for one and I hope all of you will support the hard work that’s needed to survive in this industry. True Auiophile is an oasis of good taste, knowledge  and enthusiasm surrounded by a Big Box, Shopping Mall world.

 

Gary is the finest customer service representative. 
 
He was knowledgeable, courteous, polite and instantly responsive to my request. Gary reflects the best in customer service and complements True Audiophile's desire to provide the best in customer service.
 
It will be a pleasure to continue doing business with him. 

 

I am pleased that I fortunately discovered True Audiophile as I was searching for a dealer of a model of Silverline Speakers I was interested in.  Marc from True Audiophile Sales was quick to respond to my inquiry and very helpful in assisting me with the transaction process which made my experience a pleasant one with no obstacle’s to my eventual purchase and subsequent audio enjoyment.  I wish more dealers were interested in the needs and wishes of customers as True Audiophile was.  Thank you for the pleasure it was to do business.  

 


This is the best audio company in town, Highly recommended, The phono tune (precision turntable alignment) that they do is world class and should not be overlooked I would recommend to a friend and will continue to purchase all my gear here.

 

I bought an Audion Silver Night Special Edition integrated amp and right out of the box it sounded better than my previous tube amp. I decided to have Gary’s tech upgrade it with Vcaps and the sound got even better. The music flows effortlessly through this amp. The 8 Watts is extremely conservative. If I turn the volume just past 9 o’clock, I can’t hear my wife talking to me while she’s less than 10 feet away from me. I usually listen with the volume between 8 and 9 and the dynamics are more than enough in my 16’x18’ room. Gary is a very attentive and knowledgeable guy as well. He always gets back to me very quickly and really knows his gear very well. I trust Gary’s suggestions as he has definitely steared me on the right path to musical bliss! Rick from Michigan

 

I was looking to buy a turntable and found these guys. WoW! I had no idea how complex it could be. They helped me through everything and find the exact right table for me AND cartridge. They were amazing to work with. Will definitely buy all my audio stuff from them!

 

Gary is absolutely amazing to work with. He has a wealth of knowledge and experience. His customer service is second to none. He will always be my go to for my audio needs. I'm in the customer service industry as well and hope to be able to give the care and attention that he gives his customers. Thank you.

 

Gary at True Audiophile is a gem and helped my brewery tasting room get setup with great sound that's making everyone happy. Can't wait to continue working with him on my home system; can't recommend him enough!

 

Gary provided me outstanding service and was extremely patient and informative in dealing with me. As a new business owner I can't recommend them enough! You can't go wrong with their experience and service.

 

Gary carries great brands and has a fantastic sense of how to put together a system.

 

Gary was extremely patient with my numerous inquiries even before a purchase. He takes a no pressure approach. He explains things in a clear, no-nonsense manner. I am very happy with the products and, especially, the services of True Audiophile.

 

You guys are the best. Never had so much customer support.

 

Gary was extremely patient with my numerous inquiries even before a purchase. He takes a no pressure approach. He explains things in a clear, no-nonsense manner. I am very happy with the products and, especially, the services of True Audiophile.

 

True Audiophile provided me outstanding service and was extremely patient and informative in dealing with me. As a new business owner I can't recommend them enough! You can't go wrong with their experience and service.

 

I want to let you know how much I am enjoying the Audion Sterling KT88 amplifier recently purchased from True Audiophile….thank you for the professional manner in which you and your staff handled this transaction. I would hope to do more business with True Audiophile in the future.

 

As a HUGE music lover that made the decision to jump into the deep end of building (from scratch) a true audiophile vinyl playback experience, I had NO idea where to start. After countless hours of research and due diligence, I found Gary @ True Audiophile. I wasn't thrilled about this level of spending with a company that is located across the country and I never met (in person), however after connecting with Gary all my concerns were put at ease. He is wickedly knowledgeable, designed a solution that balanced all the building blocks and my budget for the optimum experience, helped me setup and 'dial in' the perfect music lover experience that continues to expand. He did all this while providing an unprecedented level of customer service and support. My music room has quickly become a friend and family hit and is where we spend a majority of our time when folks visit the house. I will not go anywhere else for ANY of my audiophile needs. Gary rocks!

 

Gary at True Audiophile is a gem and helped my brewery tasting room get setup with great sound that's making everyone happy. Can't wait to continue working with him on my home system; can't recommend him enough!

 

I was looking to buy a turntable and found these guys. WoW! I had no idea how complex it could be. They helped me through everything and find the exact right table for me AND cartridge. They were amazing to work with. Will definitely buy all my audio stuff from them!

 

... I've noticed is an increase in speed, crisper highs, tighter bass and, most importantly, a pretty dramatic increase in resolution. Very dense passages such as large chorus and orchestra are much more defined than I think they've ever been. Overall a lot more enjoyable to listen to. This is with the old cca's. I'm hoping that I can get some fresh tubes into it early in the year. I'm delighted with it as it is now, so things can only get better! Thank you again. [service upgrade]

 

Your room was definitely a standout.

 

I enjoyed our conversation today and was extremely impressed by your characterization and honesty re the Audion amplifiers.

 

Thank you very much. 

 

Oh. That is great! Thanks!

 

I'm still reverberating with the feeling of spending time with you and the wonderful sounds/music, and I'll definitely be recommending True Audiophile to others.

 

Wow, so soon! [service upgrade]

 

Awesome thanks!!

 

I love my Okki MK2, excellent RCM 

 

...love the RCM! [okki nokki] much better than anything else out there

 

Thank you for your prompt, professional service and great communication.  I am enjoying my new cables.  I look forward to doing business with you again.

 

Thank you! 

 

Just what Portland needs! A high end store with incredible service and a comfortable listening space.

 

Thanks again for all your help with the amp its sounding great, dead quite and clear as a bell [service upgrade]

 

They [Quattro] sound amazing. There is no more smearing of sounds. It's as if I’m hearing music for the first time. I would simply like to say thank you.

 

Many, many thanks for your prompt help. I’ll let Audion know that your help was indispensable to solving my problem.

 

The power conditioner cleaned up a lot of the noise. Unbelievable. You have a customer for life!

 

I love my Audion KT120. Excellent sales and service! 

 

I highly recommend True Audiophile.

 

Thank you for your prompt, professional service and great communication.  I am enjoying my new cables.  I look forward to doing business with you again.

 

Thank you so very much for your time and support on getting back to me so quickly.

 

Just awesome service!!!!!!

 

Excellent!!!!!!

Thanks again and have a great day

 

I went out and retreived the Tabla it sounds great. Thank you very much I appreciate your commitment to good service being backed by action and will look at your store when I purchase again.  

 

Well, after about ten days with the Human Audio Muto, I am beyond pleased with the purchase.

 

Thank you. Excellent site both in terms of product and prices.

 

Again, thanks for your efforts, professionalism, and patience.  

 

Thanks, really looking forward to this upgrade :)

 

Excellent! 

 

Second day of listening. I am very pleased. I could run the gamut of audiophile terms such as darker background, greater detail, extended highs, etc. 

 

Thanks for working to get me this deal. I hope they provide excellent synergy with my equipment.

 

Many thanks for the explanation. You have been great!

 

Just to let you know cables arrived today. Connected and started to run in. Even out of the box they are superlative. Absolutely stunningly good. 

Very many thanks again for your great service and attention.

 

Many thanks and good night. 

 

You have a great service

 

Got the cables today.  Already tried them on and they are fantastic! 

Thanks a lot

 

Thank you for the update.  This kind of communication is really essential to building confidence in dealings and much appreciated! 

 

I know I will use you guys again, and I will spread the good word :)

 

You have been extremely kind and generous with your time.

 

Thanks for your great communication on the sale. I'm looking forward to receiving it. 

 

Thanks for the brilliant email!

 

And I'm impressed that you were working yesterday, which was a Sunday!

 

Preamplifier was well received Thanks for a good preamp to introduce also a good deal. Thank you

 

I am extremely happy with the customer service provided by True Audiophile. They are very knowledgeable and answer questions with amazing responsiveness.

My experiences included both purchasing new components made abroad and getting repairs on components bought used. Either way, the staff at True Audiophile were exemplary!

I do not live in Portland and my needs required more than the typical coordination for shipping to and from. True Audiophile handled all aspects perfectly.

 

True Audiophile provided me with the absolute best customer service, products, and prices. Gary was genuinely interested in my questions and concerns and answered them thoroughly and clearly. He also understood my budget and worked within it and never tried to oversell. Communication was always excellent via email and phone. I cannot recommend True Audiophile highly enough.



Extremely fast and helpful service from True Audiophile team. They jumped through logistic hoops to deliver Audiotop Connect in time to put in my audiophile's stocking on Christmas Eve. Regarding product, he reports: when used in small quantities Connect 1, 2, and 3 thoroughly clean contact surfaces and improve connectivity. There is no down side to these products!
 
 
Gary from True Audiophile helped me update my setup including selling me things like better speaker wire and record cleaning supplies, but also pointing me to useful tools like speaker floor spikes and the Okki Nokki record cleaning tool. He helped me precisely set up my turntable (see picture). He was eager to discuss the finer points of different brands and styles of these tools and even helped me set up the location of my new speakers for improved sound. Gary has a passion for sound and the knowledge to put it to use. I plan to work with him again in the future.

 

I have a very modest two-channel, audio only setup and wanted to upgrade my turntable from the vintage hand-me-down I've used for several years. I'm very glad I chose the MoFi Studiodeck through True Audiophile. Even though it's one of the "lower end" turntables in their shop, Gary and the team at True Audiophile never let me feel intimidated, or that the purchase wasn't just as important as those of components 10 to 20X the price of mine. There was always excellent, fast communication when needed, and the free, expert, in-home set-up of my new turntable by Gary was invaluable. He even helped me out with proper speaker placement and tips to improve my sound. I can't recommend True Audiophile enough. 

 

True Audiophile is a fantastic company. Marc is a serious audiophile who is deeply involved in the development of his own products, as well as assisting major companies in fine-tuning theirs. I came to True Audiophile after finding that they had the last MoFi StudioPhono preamp available in the US several months ago. That purchase led to a lengthy discussion about my system and how best to improve it on a reasonable budget. I ended up with a pair of their brand new TruZen interconnect cables which ended up making nearly as big of a difference in my setup as the preamp!

Marc has an intuitive knowledge about HiFi systems and stocks a HUGE variety of products suited to all systems in any price range. It's like having an incredible store with the world's most helpful salesman in your living room.

As someone who was initially fairly skeptical of the ability of a few cables to make a noticeable difference in my system, I'm now a True Audiophile customer for life.

 

Working with Gary is like having the perfect audiophile friend; he wants what’s best for you, has stellar gear, and makes building a system fun.

 

The sound in our business couldn’t be better. True Audiophile really knows how to make a space sound amazing.

 

I came across true Audiophile's work without even knowing anything was different. They'd done work on a spot I go frequently, and the difference just popped out—no one had primed me to expect anything different, I just noticed it. I've since become a loyal follower and customer and have been extremely happy with everything I've borrowed or bought. Gary really is a guru, and if you're interested in hi-fi in Portland he's someone you need to talk to.

 

Gary is absolutely amazing to work with. He has a wealth of knowledge and experience. His customer service is second to none. He will always be my go to for my audio needs. I'm in the customer service industry as well and hope to be able to give the care and attention that he gives his customers. Thank you.

 

 

I bought an Audion Silver Night Special Edition integrated amp and right out of the box it sounded better than my previous tube amp. I decided to have Gary’s tech upgrade it with Vcaps and the sound got even better. The music flows effortlessly through this amp. The 8 Watts is extremely conservative. If I turn the volume just past 9 o’clock, I can’t hear my wife talking to me while she’s less than 10 feet away from me. I usually listen with the volume between 8 and 9 and the dynamics are more than enough in my 16’x18’ room.
Gary is a very attentive and knowledgeable guy as well. He always gets back to me very quickly and really knows his gear very well. I trust Gary’s suggestions as he has definitely steared me on the right path to musical bliss!

Rick from Michigan