Customers Speak

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These are a very small sampling of the hundreds of comments we've received from customers. In order to preserve privacy we deleted the customer names. The comments are actual comments with no editing. We are fortunate to have 100% customer satisfaction. All 5-Star Ratings.

 

Marcus Latour
5-stars - Highly Recommended
 
If you are looking for expert guidance on equipment to play music, look no further. True Audiophile sets the standard for service and quality products. To say I'm pleased with the experience is an understatement. Gary went out of his way to provide guidance at each step of the journey. Critically, Gary took time out to educate me on the various choices, providing clear pros/cons to everything. Beyond that, True Audiophile's hand-curated selection of equipment is top notch. Overall, just an awesome experience.

 

Alex McLeod

5-Stars. I highly recommend them.

These folks were very helpful, professional and super quick to respond! 10/10 I'm very happy. 

 

5-Stars. I highly recommend them.

Was in search of something simple that that delivered true audiophile quality sound. I came across AMC after some research. They have models with zero complication, just analog inputs and real tube integrated wiring with modern amenities. I found TrueAudiophile was the only place that carried the integrated that I wanted (and I believe the only carrier of AMC in the states…).  My integrated was shipped fast and arrived in 7 days (from coast to coast) and I appreciated the direct communication and quick reply’s to my questions.  

Now to the sound…  My father owns an old but very well cared for and restored Carver pre with power component system matched with KEF towers that were made in England that I still love to listen on. I think that this single integrated CVT3100MKII with my KHL Model 5’s makes it all happen better. I warmed the unit up for 10 minutes before I started to put volume to it and let the smiles come. Beautiful 20-20 frequency response and natural sounding sound stage that I couldn’t get enough of!!  The entire spectrum of sound that this amp puts out is short of glorious to my ears!… “But don’t take my word for it “

 

Doug Keener

5-Stars Highly recommended

True Audiophile exemplifies true Superior Customer Service. From the Owner, Technician, and especially Marc (on-line Sales & service.) They listen and resolve issues immediately. It was a pleasure doing business with all of them. I would trust True Audiophile for all my purchases. 

Jason Smith

5-Stars Highly recommended

I purchased an entire system through Gary during the pandemic. Gary and and the team at True Audiophile provided me with outstanding service and helped me with so many different questions on setting up a new system. They sell amazing products that you can't find at any big e-tailer.

I am extremely pleased with the Merason DAC 1, it pairs perfectly with the Audion Silver Night 300b special edition. It's silky smooth, you can listen to it for hours with a huge smile.

Folks at True Audiophile don't cut corners, they have to patience and willingness to go the extra distance to make sure you are really satisfied with your purchase. Highly recommended, Bravo! 

Christopher Coleman

5-Stars Highly recommended

Was in search of something simple that that delivered true audiophile quality sound. I came across AMC after some research. They have models with zero complication, just analog inputs and real tube integrated wiring with modern amenities. I found TrueAudiophile was the only place that carried the integrated that I wanted (and I believe the only carrier of AMC in the states…).  My integrated was shipped fast and arrived in 7 days (from coast to coast) and I appreciated the direct communication and quick reply’s to my questions.

Now to the sound…  My father owns an old but very well cared for and restored Carver pre with power component system matched with KEF towers that were made in England that I still love to listen on. I think that this single integrated CVT3100MKII with my KHL Model 5’s makes it all happen better. I warmed the unit up for 10 minutes before I started to put volume to it and let the smiles come. Beautiful 20-20 frequency response and natural sounding sound stage that I couldn’t get enough of!!  The entire spectrum of sound that this amp puts out is short of glorious to my ears!… “But don’t take my word for it “

Skip Gordon

5-Stars Highly recommended

True Audiophile understands customer service and the need to follow-up and make sure the job meets the needs of the customer. My business experience was online because I cannot drive to the store but I wanted to upgrade my C Sharp Turntable and get the Jo No 8 MC Coil cartridge. Marc was very helpful answering all my questions and was quick to inform me about all the shipping details. A few weeks later I discovered the cueing mechanism for my tone arm was losing its hydrulics and they were quick to get me a replacement. This is a business focused on customer satisfaction. You can't go wrong with True Audiophile. I highly recommend them and really wish I lived closer. They have a lot of gear I would love to check out in person.

Paul Public 

5-Stars Highly recommended

I have to say thanks to trueaudiophile. They helped me a lot with a basket case turntable that I bought used. It was missing parts and no place to buy them.

I was treated as if I bought it new from them. Everything works very well now.

It’s nice to find someone who treats customers with respect and helps with good advice. 

Don M.
5-Stars Highly recommended
I am one of the old guys, being an audiophile for over 50 years, and have cycled through quite a few audio stores in that time. Some enjoyed being rude, like some shops in NYC in the 80s. True Audiophile is at the other end of the spectrum, consistently operating with professionalism, communicative customer service, and speed. While COVID has prevented me from doing an on site demo, I am certain it is done the same way.

KLHoward

5-Stars Highly recommended

True Audiophile is an awesome store! I purchased my first dedicated music server from them. I had a few setup problems on my end and Gary was great at helping me get up and going. Gary later helped me upgrade to the Revelation Audio USB cable. The entire staff has been quick to respond to my questions and needs. True Audiophile is highly recommended!!!

beantownflow 

5-Stars Highly recommended

Excellent customer service. Ooki Nokki arrived just as described. Super fast shipping. I would highly recommend True Audiophile!

Jeremy Tinkel

5-Stars Highly recommended

Great costumer service.  I had several questions about a record cleaner I wanted to purchase and they responded within an hour even on the weekends.  They treated me very well and are a fair priced honest company that sells quality products.

Ben Eshinski

5-Stars Highly recommended

True Audiophile has great customer service and was quick to respond thru my whole transaction. Will be back for sure!

Jaime O. Diaz

5-Stars Highly recommended

Outstanding customer service.  Excellent communication.  Such a great experience buying from them. 

I now have my stereo setup complete with my new Okki Nokki One!!! This thing rocks!

Michael Dorner

5-Stars Highly recommended 

Elizabeth Schmick

 5-Stars Highly recommended

Gary and Mark at True Audiophile have been absolutely great to work with! They helped explain a variety of choices in our price range and guided us through set-up of our new system. They even helped us find new streaming outlets to increase our options for high quality music. We are excited to keep working with them as we delve deeper into our exploration and enjoyment of music which has become a new passion for us. Starting and finishing our day with music instead of the news has been transformative!

Edward Tiesse

5-Stars Highly recommended

I purchased the Innuos Zenith Mk.3 from Gary of True Audiophile.  I had some initial difficulty connecting the unit to my home's internet.  Once I told Gary about this issue, he was on it like a dog with a bone.  He immediately contacted tech support and when they didn't call me, he worked with me to resolve the issue.  I'm now enjoying a terrific digital system.  The sound of the Innuos is simply stunning!  True Audiophile's customer service is superb.

Greg Schmick

5-Stars Highly recommended

If a person could give a company 10 stars I would. Gary and Marc have been absolutely fantastic throughout the entire process. My wife and I wanted to buy a nice stereo setup and they helped us consider all of our options and think through decisions about which elements and pieces to buy while being mindful of our budget. They advised us on to set up the system and get the most enjoyment out of our new equipment. They have checked in with us several times to make sure our new equipment is operating to our expectations. We couldn’t be happier.

Thanks

Greg and Liz

Arthur Cantor

5-Stars Highly recommended

Fabulous customer service in addition to  great equipment. I couldn't be happier and highly recommend True Audiophile. (Proud owner of Innuos Zen Mini Mk3).

Don Mallet

5-Stars Highly recommended

I have never received such fast service in my life online. Marc and crew are on top of it and follow up in earnest. Maybe someday Covid will end and I will be able to see the shop.

Ozan Selcuk

5-Stars Highly recommended

Thanks to Gary the sound quality in my house dramatically improved. Recently, I purchased an Audion 300B Special edition amp. It replaced my previous 300B amp.  In addition, Gary guided my to acquire a new  power cord and speaker cables. The result is amazing. I wish I had known TrueAudiophile and Gary long time ago. I highly recommend anyone who loves to listen music to reach out to TrueAudiophile and get honest consulting from Gary.

Mike Staszak

5-Stars Highly recommended

I recently decided to purchase a pair of Takatsuki 300B tubes, which are relatively hard to source due to limited production. After searching the internet for stateside retailers, and reading all of the reviews of those retailers, I decided to contact True Audiophile. A good decision on my part! Marc responded to my inquiry almost immediately and then determined that there were none available in the US. He rapidly afforded me information about the timeline for ordering these tubes form Japan. I then spoke with Gary to consummate the order.

My experience with Marc and Gary at True Audiophile was terrific! Both are knowledgeable, friendly, and honest. In fact, they honored their listed price for these tubes despite a recent increase from their supplier! During the entire order/purchase process, I was kept informed and updated, and the tubes arrived safely (they sound amazing in my system!!!) within about two weeks of my order.

Marc and Gary take “customer service” seriously, which isn’t always the case these days! After dealing with them through this process, I feel like I know them, and I look forward to actually meeting them if I’m ever in Portland! I highly recommend True Audiophile! Five stars indeed!!

Tim Steiner

5-Stars Highly recommended

My first experience was great.  Marc was a breeze to schedule everything up with, and Gary did a great job setting up my table to my ear and now it's sounding better than ever.  Both were very friendly, and knowledgable.  I recommend True Audiophile and will use them again.

Heidi Guenin

5-Stars Highly recommended

Gary came through (where another company failed) with great customer service on a set of ELAC bookshelf speakers that sound fantastic and just keep getting better!

Will Purdy

5-Stars Highly recommended

Ever clicked “Buy it Now” and hoped a big purchase would turn out okay? Me neither. Yet with these guys, I’m confident you can. I sent off a product availability question on 2 Innuos units, got a prompt reply, and placed my order. I was told my Innuos products would be shipping from Portugal (due to popularity), so I was content to sit tight and wait a week or two to hear anything. Nope. Marc in Sales thanked me immediately and kept me appraised about every step, including a heads up the day before my delivery. Only took a week to arrive from Europe.  After the sale follow up too, by both Marc and the boss Gary. Astonishingly solid customer service. As a new customer, several states apart on the map, True Audiophile took fantastic care of me. They are the real deal and I recommend them highly. 

TheeNannigans

5-Stars Highly recommended

TOP NOTCH ONLINE CUSTOMER SERVICE!

Support small business and if you like audio, this one!

My name is Jake, ordered some HiFiman Sundara to pick up in store. Marc, communicated everything quick and fast. Let me know that they are extremely popular and sought after, and were on a backorder and would provide updates regarding my order. This morning my phone wasn't updating my emails for some reason. However I hopped on my PC to game and checked my emails. I received an email telling me that they would be on a backorder till October and if I was okay with it, never had the chance to respond to that email (it's open in another browser as I  type) but I was totally fine waiting lol it's not a huge rush to me. To my surprise, he emailed again numbering the updates and saying that they were able to acquire one and were having it drop shipped to me (not sure if I'm a special circumstance, but do I feel special/lucky as hell). I've worked retail for years, and happened to be part of a team that reviewed the feedback given to our store and associates as well and how we could improve our service (multi-million dollar store). Little to say, I am extremely impressed with the professionalism, the quick emails, the updates, and the service this team has provided. SUPPORT SMALL BUSINESSES! THANK YOU! 

George Salas

5-Stars Highly recommended

Dynamite customer service. My purchase went smoothly with no delays. Marc ( sales ) is truly gifted with his choice of words. Gets a message across with no bull.... Bravo to you!

kelvin lee

5-Stars Highly recommended

Bought two Innuos items(Zenith and Phoenix reclocker) recently from True Audiophile.  The items arrived in excellent shape. They provided great customer support after the sale. I especially was very impressed with customer support from Innuos.  I had an issue trying to connect a Chord M- scaler to the Zenith and it turned out that the issue was with the settings in Roon. Nuno Vittorino was very helpful and solved the problem for me via a remote session. Very happy with my purchase. Highly recommend True Audiophile and Innuos.

Michael M.

5-Stars Highly recommended

I'm very impressed with the service from True Audiophile.  My first contact with them was via email to ask a couple of questions regarding one of their products.  I was almost immediately replied to by Marc.  His input was extremely helpful.  It doesn't stop there, however.  He updated me a few times to further clarify his responses.  This is a trait that is not often found nowadays, and is present in those who care and have integrity.  Bravo Marc, and True Audiophile! 

Alex Ganum

5-Stars Highly recommended

True Audiophile is as good as it gets. I've hired TA for components and  setup assistance on two home systems and one at my business, and am honestly floored with the results. Firing up the stereos is now something I look forward to and enjoy in a way I never thought possible, and the amount of great feedback I get from other folks experiencing the sound reminds me how special TA's work is. Their customer service is second to none on top if it. 100% recommended.

mike ariagno

 5-Stars Highly recommended

 Awesome customer service.  Very knowledgeable. Great group of guys.

 Jason Schofield

5-Stars Highly recommended

Arne Eigenfeldt

5-Stars Highly recommended

Great service, great interaction with Marc. Highly recommended.

James Tornello

5-Stars Highly recommended

Great customer service. Quick responses and lighting fast shipping. Thanks!

Rick Raymond

 5-Stars Highly recommended

Just upgraded to the EAT E-Glo S phono stage and WOW what a difference!  Although my analog system was pretty good with a previous phono (PS Audio NuWave) which was very quiet and clear sounding there was something missing that I couldn’t put my finger on.

So, I decided to give the guys here at Trueaudiophile a call. After going over with them  about my system, they advised me to upgrade my phono stage and since the E-Glo S looked great and fit my budget I decided to order one.

As soon as it arrived I unpacked it and plugged it in to give it a listen. Well I gotta say, right away I realized what was missing. MUSICALITY!

That’s the only word I can come up with to describe the difference. The music just sounded more real. Everything sounded more pleasing and fluid and accurate as though each note was effortlessly flowing into and around the room. It made me feel as though I was right there hearing things live in concert. Every song is much more engaging and keeps me in my listening chair with more excitement hearing things the way they were meant to be heard. I would highly recommend this phono stage!

Rick

Farmington, Michigan 

C K

5-Stars Highly recommended

Needed to replace an old TT and TA was a great find.  Gary is a wealth of knowledge and experience in audio gear.  He was extremely helpful, patient and spent time discussing and understanding my needs and budget.  The time I spent with Gary has been priceless, as my knowledge of audio gear has grown by leaps and bonds.

The new TT is awesome and blown away with how my old record collection sounds.  It has brought out subtleties from albums that I have been missing.

Rick McQuiston

5-Stars Highly recommended

The hard part of putting together an audio system is knowing who and what to trust. Tubed or transistor? What's important in a system now and what can wait? Vinyl or digital or both? I trust the guys at TA to steer me right and not just sell me gear. They have the experience to know what works and what doesn't. And why. No hard sell. Just experienced pros. And great service too.

Brent Small

5-Stars Highly recommended

Great products and wonderful customer service!

Mike Smith (Smitty)

5-Stars Highly recommended

Gesa M

5-Stars Highly recommended

I am extremely happy with the customer service provided by True Audiophile. They are very knowledgeable and answer questions with amazing responsiveness.

My experiences included both purchasing new components made abroad and getting repairs on components bought used. Either way, the staff at True Audiophile were exemplary!

I do not live in Portland and my needs required more than the typical coordination for shipping to and from. True Audiophile handled all aspects perfectly. 

Joe Climan 

5-Stars Highly recommended

True Audiophile is a fantastic company. Marc is a serious audiophile who is deeply involved in the development of his own products, as well as assisting major companies in fine-tuning theirs. I came to True Audiophile after finding that they had the last MoFi StudioPhono preamp available in the US several months ago. That purchase led to a lengthy discussion about my system and how best to improve it on a reasonable budget. I ended up with a pair of their brand new TruZen interconnect cables which ended up making nearly as big of a difference in my setup as the preamp!

Marc has an intuitive knowledge about HiFi systems and stocks a HUGE variety of products suited to all systems in any price range. It's like having an incredible store with the world's most helpful salesman in your living room.

As someone who was initially fairly skeptical of the ability of a few cables to make a noticeable difference in my system, I'm now a True Audiophile customer for life.

Ross Moran

5-Stars Highly recommended

I have a very modest two-channel, audio only setup and wanted to upgrade my turntable from the vintage hand-me-down I've used for several years.  I'm very glad I chose the MoFi Studiodeck through True Audiophile.  Even though it's one of the "lower end" turntables in their shop, Gary and the team at True Audiophile never let me feel intimidated, or that the purchase wasn't just as important as those of components 10 to 20X the price of mine.  There was always excellent, fast communication when needed, and the free, expert, in-home set-up of my new turntable by Gary was invaluable.  He even helped me out with proper speaker placement and tips to improve my sound.  I can't recommend True Audiophile enough.

Jon D

5-Stars Highly recommended

Gary from True Audiophile helped me update my setup including selling me things like better speaker wire and record cleaning supplies, but also pointing me to useful tools like speaker floor spikes and the Okki Nokki record cleaning tool. He helped me precisely set up my turntable (see picture). He was eager to discuss the finer points of different brands and styles of these tools and even helped me set up the location of my new speakers for improved sound. Gary has a passion for sound and the knowledge to put it to use. I plan to work with him again in the future.

Sean S

5-Stars Highly recommended

True Audiophile provided me with the absolute best customer service, products, and prices. Gary was genuinely interested in my questions and concerns and answered them thoroughly and clearly. He also understood my budget and worked within it and never tried to oversell. Communication was always excellent via email and phone. I cannot recommend True Audiophile highly enough.

Fran Steele

5-Stars Highly recommended

Extremely fast and helpful service from True Audiophile team. They jumped through logistic hoops to deliver Audiotop Connect in time to put in my audiophile's stocking on Christmas Eve. Regarding product, he reports: when used in small quantities Connect 1, 2, and 3 thoroughly clean contact surfaces and improve connectivity. There is no down side to these products! 

Thomas Brown

5-Stars Highly recommended

Working with Gary is like having the perfect audiophile friend; he wants what’s best for you, has stellar gear, and makes building a system fun.

Charlie Hyde

5-Stars Highly recommended

The sound in our business couldn’t be better. True Audiophile really knows how to make a space sound amazing.

work account

5-Stars Highly recommended

Gary is beyond nice! Amazing Experience

Stephan Goldman

5-Stars Highly recommended

I grew up in the consumer electronics business. My family built an empire by  distributing, marketing and selling high end audio equipment around the world during the 50’s, 60’s, 70’s and 80’s.

I’ve had the unique experience to see this industry grow from its roots with tinkerers and music lovers building from scratch and by hand complex gear in their living rooms and garages to the rise of the mult national electronic conglomerates pushing low price, poorly made and badly designed off the shelf boxes sold by the millions at every mall worldwide.

I recently bought a few great pieces from True Audiophile and was blown away by the attention and support I received from these guys. They truly love the products they sell and are dedicated in helping the audiophile community cut through the enormous maze of gear that’s on the market these days.

These people are the real deal. True lovers of great music and sound!

As a kid, I used to watch guys like Jim Lansing, Saul Marantz and Avery Fisher working out of their homes making wonderous hand built electronic devices not knowing if anyone would buy these things so they could pay the bills and make enough to buy more parts for their next gen creations.

Their tedious work and devotion ultimately spawned a revolution in the Music and Home Entertainment.

True Audiophile is a direct outgrowth of this addictive, satisfying hobby. Gary and his team nurture and support modern day enthusiast tinkers just like those driven pioneer audio designers.

I, for one and I hope all of you will support the hard work that’s needed to survive in this industry. True Auiophile is an oasis of good taste, knowledge  and enthusiasm surrounded by a Big Box, Shopping Mall world.

Steve Bronson

5-Stars Highly recommended

Gary is the finest customer service representative.

He is knowledgeable, courteous, polite and responsive. Gary reflects the best in customer service and complements True Audiophile's desire to provide quality service.

It was a pleasure doing business with him.

Eric Hoffman

5-Stars Highly recommended

Gary is extremely knowledgeable and it is apparent that he has been a contributing member of the audiophile community for many years. True audiophile provides a proffesional grade service with a personal feel. I can't say enough good things. Thank you!

james kunetz

5-Stars Highly recommended

Called the contact number and spoke with Gary after looking at their products online.  Great conversation, very knowledgeable, so I decided to purchase the Okki Nokki LP cleaner.  I was local so I picked it up the next day.  I had a few technical questions once I started cleaning.  Gary again had answers and technical info he sent me right away.  Glad to have this company in my area.

Martin Cizmar

5-Stars Highly recommended

I came across true Audiophile's work without even knowing anything was different. They'd done work on a spot I go frequently, and the difference just popped out—no one had primed me to expect anything different, I just noticed it. I've since become a loyal follower and customer and have been extremely happy with everything I've borrowed or bought. Gary really is a guru, and if you're interested in hi-fi in Portland he's someone you need to talk to.

Larry Donohoe

5-Stars Highly recommended

Excellent service. I bought a Okki-Nokki record cleaner from them.They were very easy to deal with and the price was right.Since I live in Portland, they even delivered it to my home. In addition, their YouTube video on how to clean records with the Okki-Nokki is great.

Todd Burdette

5-Stars Highly recommended

I was long overdue on upgrading my home audio setup and finally got some $ together to upgrade. Through Gary/True Audiophile, I bought the MoFi StudioDeck table and Cambridge Audio SR 20 to pair with my ELAC B6 bookshelf speakers. I don't have the financial means to afford some of the higher end audiophile gear that Gary offers, unfortunately, but Gary was never condescending or pressuring to buy something way out of my limits. Instead, he sourced great quality items for me that fit his strict parameters of quality sound from highly reputable companies like MoFi & CA-- and although I still overspent my budget, I couldn't be happier with my new setup. Gary's attention to detail and his passion for his craft are unmatched in my experience. I also later purchased an Okki Nokki record cleaning machine, and can't believe I lived so long without one! You'd be hard pressed to find a more passionate & knowledgable dealer out there-- especially in the Portland area.

Rick Boston

5-Stars Highly recommended

Good experience. After researching several different record cleaning machines, I decided to go with the Okki Nokki record cleaner.  What a fantastic surprise to discover that the machine I was ordering came at such a great price, and turned out it was supplied by a local company here in Portland. From the moment of purchase to them hand-delivering the machine to me near my house, was less than a couple hours. I don’t expect that to be a typical transaction but they went way out of their way to make that happen! Thanks so much, I’m loving my new machine and listening to lots of clean, clear, fantastic vinyl! Thanks guys!

Don D

5-Stars Highly recommended

This is the best audio company in town ,Highly recommended, The phonotune that they do is world class and should not be overlooked I would recommend to a friend and will continue to purchase all my gear here

Ryan Haines

5-Stars Highly recommended

Gary is absolutely amazing to work with.  He has a wealth of knowledge and experience.  His customer service is second to none.  He will always be my go to for my audio needs.  I'm in the customer service industry as well and hope to be able to give the care and attention that he gives his customers.  Thank you.

Scott Cameron Weaver

5-Stars Highly recommended

Gary was extremely patient with my numerous inquiries even before a purchase. He takes a no pressure approach. He explains things in a clear, no-nonsense manner. I am very happy with the products and, especially, the services of True Audiophile. 

Kirsten Brodbeck-Kenney

5-Stars Highly recommended

Gary carries great brands and has a fantastic sense of how to put together a system.

Brian Koch

5-Stars Highly recommended

Gary provided me outstanding service and was extremely patient and informative in dealing with me. As a new business owner I can't recommend them enough! You can't go wrong with their experience and service.

Aqeel Sandhu

5-Stars Highly recommended

You only need to speak to Gary one time to know he's the real deal when it comes to hi end audio. Not only is he extremely knowledgeable he's the consummate customer advocate. There is no one better to work with when you're serious about audio then Gary.

Brian Umbenhauer

5-Stars Highly recommended

As a HUGE music lover that made the decision to jump into the deep end of building (from scratch) a true audiophile vinyl playback experience, I had NO idea where to start.  After countless hours of research and due diligence, I found Gary @ True Audiophile.  I wasn't thrilled about this level of spending with a company that is located across the country and I never met (in person), however after connecting with Gary all my concerns were put at ease.  He is wickedly knowledgeable, designed a solution that balanced all the building blocks and my budget for the optimum experience, helped me setup and 'dial in' the perfect music lover experience that continues to expand. He did all this while providing an unprecedented level of customer service and support. My music room has quickly become a friend and family hit and is where we spend a majority of our time when folks visit the house.  I will not go anywhere else for ANY of my audiophile needs. Gary rocks!

Gangchen ba

5-Stars Highly recommended

I was looking to buy a turntable and found these guys. WoW! I had no idea how complex it could be. They helped me through everything and find the exact right table for me AND cartridge. They were amazing to work with. Will definitely buy all my audio stuff from them!