Customers Speak

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These are a very small sampling of the hundreds of comments we've received from customers. In order to preserve privacy we deleted the customer names. The comments are actual comments with no editing. We are fortunate to have 100% customer satisfaction. All 5 Star ratings.


5-Stars
Thanks to Gary the sound quality in my house dramatically improved. Recently, I purchased an Audion 300B Special edition amp. It replaced my previous 300B amp. In addition, Gary guided my to acquire a new power cord and speaker cables. The result is amazing. I wish I had known TrueAudiophile and Gary long time ago. I highly recommend anyone who loves to listen music to reach out to TrueAudiophile and get honest consulting from Gary.

5-Stars
I purchased an entire system through Gary during the pandemic. Gary and and the team at True Audiophile provided me with outstanding service and helped me with so many different questions on setting up a new system. They sell amazing products that you can't find at any big e-tailer. I am extremely pleased with the Merason DAC 1, it pairs perfectly with the Audion Silver Night 300b special edition. It's silky smooth, you can listen to it for hours with a huge smile. Folks at True Audiophile don't cut corners, they have to patience and willingness to go the extra distance to make sure you are really satisfied with your purchase. Highly recommended, Bravo!

5-Stars
My first experience was great. Marc was a breeze to schedule everything up with, and Gary did a great job setting up my table to my ear and now it's sounding better than ever. Both were very friendly, and knowledgable. I recommend True Audiophile and will use them again.

5-Stars
Gary came through (where another company failed) with great customer service on a set of ELAC bookshelf speakers that sound fantastic and just keep getting better!

5-Stars
Ever clicked “Buy it Now” and hoped a big purchase would turn out okay? Me neither. Yet with these guys, I’m confident you can. I sent off a product availability question on 2 Innuos units, got a prompt reply, and placed my order. I was told my Innuos products would be shipping from Portugal (due to popularity), so I was content to sit tight and wait a week or two to hear anything. Nope. Marc in Sales thanked me immediately and kept me appraised about every step, including a heads up the day before my delivery. Only took a week to arrive from Europe. After the sale follow up too, by both Marc and the boss Gary. Astonishingly solid customer service. As a new customer, several states apart on the map, True Audiophile took fantastic care of me. They are the real deal and I recommend them highly.

5-Stars
TOP NOTCH ONLINE CUSTOMER SERVICE! Support small business and if you like audio, this one! My name is Jake, ordered some HiFiman Sundara to pick up in store. Marc, communicated everything quick and fast. Let me know that they are extremely popular and sought after, and were on a backorder and would provide updates regarding my order. This morning my phone wasn't updating my emails for some reason. However I hopped on my PC to game and checked my emails. I received an email telling me that they would be on a backorder till October and if I was okay with it, never had the chance to respond to that email (it's open in another browser as I type) but I was totally fine waiting lol it's not a huge rush to me. To my surprise, he emailed again numbering the updates and saying that they were able to acquire one and were having it drop shipped to me (not sure if I'm a special circumstance, but do I feel special/lucky as hell). I've worked retail for years, and happened to be part of a team that reviewed the feedback given to our store and associates as well and how we could improve our service (multi-million dollar store). Little to say, I am extremely impressed with the professionalism, the quick emails, the updates, and the service this team has provided. SUPPORT SMALL BUSINESSES! THANK YOU!

5-Stars
Dynamite customer service. My purchase went smoothly with no delays. Marc ( sales ) is truly gifted with his choice of words. Gets a message across with no bull.... Bravo to you!

5-Stars
Bought two Innuos items(Zenith and Phoenix reclocker) recently from True Audiophile. The items arrived in excellent shape. They provided great customer support after the sale. I especially was very impressed with customer support from Innuos. I had an issue trying to connect a Chord M- scaler to the Zenith and it turned out that the issue was with the settings in Roon. Nuno Vittorino was very helpful and solved the problem for me via a remote session. Very happy with my purchase. Highly recommend True Audiophile and Innuos.

5-Stars
I'm very impressed with the service from True Audiophile. My first contact with them was via email to ask a couple of questions regarding one of their products. I was almost immediately replied to by Marc. His input was extremely helpful. It doesn't stop there, however. He updated me a few times to further clarify his responses. This is a trait that is not often found nowadays, and is present in those who care and have integrity. Bravo Marc, and True Audiophile!

5-Stars
Great support from Gary! Answered all my questions about setting up my Innuos zen mini. I’ll be back!

I recently decided to purchase a pair of Takatsuki 300B tubes, which are relatively hard to source due to limited production. After searching the internet for stateside retailers, and reading all of the reviews of those retailers, I decided to contact True Audiophile. A good decision on my part! Marc responded to my inquiry almost immediately and then determined that there were none available in the US. He rapidly afforded me information about the timeline for ordering these tubes form Japan. I then spoke with Gary to consummate the order.

My experience with Marc and Gary at True Audiophile was terrific! Both are knowledgeable, friendly, and honest. In fact, they honored their listed price for these tubes despite a recent increase from their supplier! During the entire order/purchase process, I was kept informed and updated, and the tubes arrived safely (they sound amazing in my system!!!) within about two weeks of my order.

Marc and Gary take “customer service” seriously, which isn’t always the case these days! After dealing with them through this process, I feel like I know them, and I look forward to actually meeting them if I’m ever in Portland! I highly recommend True Audiophile! Five stars indeed!!

 

I would Highly recommend True Audiophile. Very knowledgeable, Great sounding and priced equipment, with  the best customer service I have ever experienced.

 

I recently made my first two purchases from trueaudiophile.  I have to say they go above and beyond with everything.  It is easy to get them on the phone, and they respond to emails immediately.  They also attend to shipping details very promptly.  And of course they carry premium gear!  I will most certainly be working with them again!  5 Stars all the way. 

 

Great support from Gary! Answered all my questions about setting up my Innuos zen mini. I’ll be back!

 

True Audiophile is as good as it gets.

I've hired TA for components and setup assistance on two home systems and one at my business, and am honestly floored with the results. Firing up the stereos is now something I look forward to and enjoy in a way I never thought possible, and the amount of great feedback I get from other folks experiencing the sound reminds me how special TA's work is. Their customer service is second to none on top if it. 100% recommended.

 

Awesome customer service. Very knowledgeable. Great group of guys.

5 stars!

 

Great service, great interaction with Marc. Highly recommended.

 

Great customer service. Quick responses and lighting fast shipping. Thanks!

Just upgraded to the EAT E-Glo S phono stage and WOW what a difference! Although my analog system was pretty good with a previous phono (PS Audio NuWave) which was very quiet and clear sounding there was something missing that I couldn’t put my finger on. So, I decided to give the guys here at Trueaudiophile a call. After going over with them about my system, they advised me to upgrade my phono stage and since the E-Glo S looked great and fit my budget I decided to order one. As soon as it arrived I unpacked it and plugged it in to give it a listen. Well I gotta say, right away I realized what was missing. MUSICALITY! That’s the only word I can come up with to describe the difference. The music just sounded more real. Everything sounded more pleasing and fluid and accurate as though each note was effortlessly flowing into and around the room. It made me feel as though I was right there hearing things live in concert. Every song is much more engaging and keeps me in my listening chair with more excitement hearing things the way they were meant to be heard. I would highly recommend this phono stage! Rick Farmington, Michigan

 

Needed to replace an old TT and TA was a great find.

Gary is a wealth of knowledge and experience in audio gear. He was extremely helpful, patient and spent time discussing and understanding my needs and budget. The time I spent with Gary has been priceless, as my knowledge of audio gear has grown by leaps and bonds. The new TT is awesome and blown away with how my old record collection sounds. It has brought out subtleties from albums that I have been missing.

 
The hard part of putting together an audio system is knowing who and what to trust. Tubed or transistor? What's important in a system now and what can wait? Vinyl or digital or both? I trust the guys at TA to steer me right and not just sell me gear. They have the experience to know what works and what doesn't. And why. No hard sell. Just experienced pros. And great service too.
 
 
Great products and wonderful customer service!
 

Extremely fast and helpful service from True Audiophile team.

They jumped through logistic hoops to deliver Audiotop Connect in time to put in my audiophile's stocking on Christmas Eve. Regarding product, he reports: when used in small quantities Connect 1, 2, and 3 thoroughly clean contact surfaces and improve connectivity. There is no down side to these products!

Great products and wonderful customer service!

True Audiophile provided me with the absolute best customer service, products, and prices.

Gary was genuinely interested in my questions and concerns and answered them thoroughly and clearly. He also understood my budget and worked within it and never tried to oversell. Communication was always excellent via email and phone. I cannot recommend True Audiophile highly enough.

I am extremely happy with the customer service provided by True Audiophile.

They are very knowledgeable and answer questions with amazing responsiveness.

My experiences included both purchasing new components made abroad and getting repairs on components bought used. Either way, the staff at True Audiophile were exemplary!

I do not live in Portland and my needs required more than the typical coordination for shipping to and from. True Audiophile handled all aspects perfectly. 

Just upgraded to the EAT E-Glo S phono stage and WOW what a difference!

Although my analog system was pretty good with a previous phono (PS Audio NuWave) which was very quiet and clear sounding there was something missing that I couldn’t put my finger on.
So, I decided to give the guys here at Trueaudiophile a call. After going over with them about my system, they advised me to upgrade my phono stage and since the E-Glo S looked great and fit my budget I decided to order one.
As soon as it arrived I unpacked it and plugged it in to give it a listen. Well I gotta say, right away I realized what was missing. MUSICALITY!

That’s the only word I can come up with to describe the difference. The music just sounded more real. Everything sounded more pleasing and fluid and accurate as though each note was effortlessly flowing into and around the room. It made me feel as though I was right there hearing things live in concert. Every song is much more engaging and keeps me in my listening chair with more excitement hearing things the way they were meant to be heard. I would highly recommend this phono stage!

I trust the guys at TA to steer me right and not just sell me gear.

The hard part of putting together an audio system is knowing who and what to trust. Tubed or transistor? What's important in a system now and what can wait? Vinyl or digital or both? I trust the guys at TA to steer me right and not just sell me gear. They have the experience to know what works and what doesn't. And why. No hard sell. Just experienced pros. And great service too.

True Audiophile is a great find.

Needed to replace an old TT and TA was a great find. Gary is a wealth of knowledge and experience in audio gear. He was extremely helpful, patient and spent time discussing and understanding my needs and budget. The time I spent with Gary has been priceless, as my knowledge of audio gear has grown by leaps and bonds. The new TT is awesome and blown away with how my old record collection sounds. It has brought out subtleties from albums that I have been missing.

The guys at True Audiophile were great. 

I had a tube (purchased from another party) fail on a Saturday evening, and by Sunday afternoon, True Audiophile had set me up with a matched pair of NOS mil-spec RCA 12AU7’s to replace my failed tube and a matched pair of NOS Telefunken 12AUT7’s to upgrade my remaining preamp tubes. 

The service was top-notch, and the new tubes sound amazing. I consider myself lucky to have such an awesome resource locally available in Portland.

Beyond nice! Amazing Experience.

I wanted to thank you for your wonderful customer support and willingness to share knowledge over the last months.  It is indeed exceptional and something that you generally rarely experience.  

I’ve been around the audio circuit the last 40 years and your follow up and CS is probably the best I’ve ever experienced.   I think things come easy and second nature when you love what you do, and it is obvious that you do love what you do!

I recently bought a few great pieces from True Audiophile and was blown away by the attention and support I received from these guys. They truly love the products they sell and are dedicated in helping the audiophile community cut through the enormous maze of gear that’s on the market these days.  

These people are the real deal. True lovers of great music and sound!  

As a kid, I used to watch guys like Jim Lansing, Saul Marantz and Avery Fisher working out of their homes making wonderous hand built electronic devices not knowing if anyone would buy these things so they could pay the bills and make enough to buy more parts for their next gen creations.  

Their tedious work and devotion ultimately spawned a revolution in the Music and Home Entertainment. 

True Audiophile is a direct outgrowth of this addictive, satisfying hobby. Gary and his team nurture and support modern day enthusiast tinkers just like those driven pioneer audio designers. 

I, for one and I hope all of you will support the hard work that’s needed to survive in this industry. True Auiophile is an oasis of good taste, knowledge  and enthusiasm surrounded by a Big Box, Shopping Mall world.

 

Gary is the finest customer service representative. 

 
He was knowledgeable, courteous, polite and instantly responsive to my request. Gary reflects the best in customer service and complements True Audiophile's desire to provide the best in customer service.
 
It will be a pleasure to continue doing business with him. 

 

I am pleased that I fortunately discovered True Audiophile as I was searching for a dealer of a model of Silverline Speakers I was interested in.  Marc from True Audiophile Sales was quick to respond to my inquiry and very helpful in assisting me with the transaction process which made my experience a pleasant one with no obstacle’s to my eventual purchase and subsequent audio enjoyment.  I wish more dealers were interested in the needs and wishes of customers as True Audiophile was.  Thank you for the pleasure it was to do business.  

 


This is the best audio company in town, Highly recommended, The phono tune (precision turntable alignment) that they do is world class and should not be overlooked I would recommend to a friend and will continue to purchase all my gear here.

 

I bought an Audion Silver Night Special Edition integrated amp and right out of the box it sounded better than my previous tube amp. I decided to have Gary’s tech upgrade it with Vcaps and the sound got even better. The music flows effortlessly through this amp. The 8 Watts is extremely conservative. If I turn the volume just past 9 o’clock, I can’t hear my wife talking to me while she’s less than 10 feet away from me. I usually listen with the volume between 8 and 9 and the dynamics are more than enough in my 16’x18’ room. Gary is a very attentive and knowledgeable guy as well. He always gets back to me very quickly and really knows his gear very well. I trust Gary’s suggestions as he has definitely steared me on the right path to musical bliss! Rick from Michigan

 

I was looking to buy a turntable and found these guys. WoW! I had no idea how complex it could be. They helped me through everything and find the exact right table for me AND cartridge. They were amazing to work with. Will definitely buy all my audio stuff from them!

 

Gary is absolutely amazing to work with. He has a wealth of knowledge and experience. His customer service is second to none. He will always be my go to for my audio needs. I'm in the customer service industry as well and hope to be able to give the care and attention that he gives his customers. Thank you.

 

Gary at True Audiophile is a gem and helped my brewery tasting room get setup with great sound that's making everyone happy. Can't wait to continue working with him on my home system; can't recommend him enough!

 

Gary provided me outstanding service and was extremely patient and informative in dealing with me. As a new business owner I can't recommend them enough! You can't go wrong with their experience and service.

 

Gary carries great brands and has a fantastic sense of how to put together a system.

 

Gary was extremely patient with my numerous inquiries even before a purchase. He takes a no pressure approach. He explains things in a clear, no-nonsense manner. I am very happy with the products and, especially, the services of True Audiophile.

 

You guys are the best. Never had so much customer support.

 

Gary was extremely patient with my numerous inquiries even before a purchase. He takes a no pressure approach. He explains things in a clear, no-nonsense manner. I am very happy with the products and, especially, the services of True Audiophile.

 

True Audiophile provided me outstanding service and was extremely patient and informative in dealing with me. As a new business owner I can't recommend them enough! You can't go wrong with their experience and service.

 

I want to let you know how much I am enjoying the Audion Sterling KT88 amplifier recently purchased from True Audiophile….thank you for the professional manner in which you and your staff handled this transaction. I would hope to do more business with True Audiophile in the future.

 

As a HUGE music lover that made the decision to jump into the deep end of building (from scratch) a true audiophile vinyl playback experience, I had NO idea where to start. After countless hours of research and due diligence, I found Gary @ True Audiophile. I wasn't thrilled about this level of spending with a company that is located across the country and I never met (in person), however after connecting with Gary all my concerns were put at ease. He is wickedly knowledgeable, designed a solution that balanced all the building blocks and my budget for the optimum experience, helped me setup and 'dial in' the perfect music lover experience that continues to expand. He did all this while providing an unprecedented level of customer service and support. My music room has quickly become a friend and family hit and is where we spend a majority of our time when folks visit the house. I will not go anywhere else for ANY of my audiophile needs. Gary rocks!

 

Gary at True Audiophile is a gem and helped my brewery tasting room get setup with great sound that's making everyone happy. Can't wait to continue working with him on my home system; can't recommend him enough!

 

I was looking to buy a turntable and found these guys. WoW! I had no idea how complex it could be. They helped me through everything and find the exact right table for me AND cartridge. They were amazing to work with. Will definitely buy all my audio stuff from them!

 

... I've noticed is an increase in speed, crisper highs, tighter bass and, most importantly, a pretty dramatic increase in resolution. Very dense passages such as large chorus and orchestra are much more defined than I think they've ever been. Overall a lot more enjoyable to listen to. This is with the old cca's. I'm hoping that I can get some fresh tubes into it early in the year. I'm delighted with it as it is now, so things can only get better! Thank you again. [service upgrade]

 

Your room was definitely a standout.

 

I enjoyed our conversation today and was extremely impressed by your characterization and honesty re the Audion amplifiers.

 

Thank you very much. 

 

Oh. That is great! Thanks!

 

I'm still reverberating with the feeling of spending time with you and the wonderful sounds/music, and I'll definitely be recommending True Audiophile to others.

 

Wow, so soon! [service upgrade]

 

Awesome thanks!!

 

I love my Okki MK2, excellent RCM 

 

...love the RCM! [okki nokki] much better than anything else out there

 

Thank you for your prompt, professional service and great communication.  I am enjoying my new cables.  I look forward to doing business with you again.

 

Thank you! 

 

Just what Portland needs! A high end store with incredible service and a comfortable listening space.

 

Thanks again for all your help with the amp its sounding great, dead quite and clear as a bell [service upgrade]

 

They [Quattro] sound amazing. There is no more smearing of sounds. It's as if I’m hearing music for the first time. I would simply like to say thank you.

 

Many, many thanks for your prompt help. I’ll let Audion know that your help was indispensable to solving my problem.

 

The power conditioner cleaned up a lot of the noise. Unbelievable. You have a customer for life!

 

I love my Audion KT120. Excellent sales and service! 

 

I highly recommend True Audiophile.

 

Thank you for your prompt, professional service and great communication.  I am enjoying my new cables.  I look forward to doing business with you again.

 

Thank you so very much for your time and support on getting back to me so quickly.

 

Just awesome service!!!!!!

 

Excellent!!!!!!

Thanks again and have a great day

 

I went out and retreived the Tabla it sounds great. Thank you very much I appreciate your commitment to good service being backed by action and will look at your store when I purchase again.  

 

Well, after about ten days with the Human Audio Muto, I am beyond pleased with the purchase.

 

Thank you. Excellent site both in terms of product and prices.

 

Again, thanks for your efforts, professionalism, and patience.  

 

Thanks, really looking forward to this upgrade :)

 

Excellent! 

 

Second day of listening. I am very pleased. I could run the gamut of audiophile terms such as darker background, greater detail, extended highs, etc. 

 

Thanks for working to get me this deal. I hope they provide excellent synergy with my equipment.

 

Many thanks for the explanation. You have been great!

 

Just to let you know cables arrived today. Connected and started to run in. Even out of the box they are superlative. Absolutely stunningly good. 

Very many thanks again for your great service and attention.

 

Many thanks and good night. 

 

You have a great service

 

Got the cables today.  Already tried them on and they are fantastic! 

Thanks a lot

 

Thank you for the update.  This kind of communication is really essential to building confidence in dealings and much appreciated! 

 

I know I will use you guys again, and I will spread the good word :)

 

You have been extremely kind and generous with your time.

 

Thanks for your great communication on the sale. I'm looking forward to receiving it. 

 

Thanks for the brilliant email!

 

And I'm impressed that you were working yesterday, which was a Sunday!

 

Preamplifier was well received Thanks for a good preamp to introduce also a good deal. Thank you

 

I am extremely happy with the customer service provided by True Audiophile. They are very knowledgeable and answer questions with amazing responsiveness.

My experiences included both purchasing new components made abroad and getting repairs on components bought used. Either way, the staff at True Audiophile were exemplary!

I do not live in Portland and my needs required more than the typical coordination for shipping to and from. True Audiophile handled all aspects perfectly.

 

True Audiophile provided me with the absolute best customer service, products, and prices. Gary was genuinely interested in my questions and concerns and answered them thoroughly and clearly. He also understood my budget and worked within it and never tried to oversell. Communication was always excellent via email and phone. I cannot recommend True Audiophile highly enough.



Extremely fast and helpful service from True Audiophile team. They jumped through logistic hoops to deliver Audiotop Connect in time to put in my audiophile's stocking on Christmas Eve. Regarding product, he reports: when used in small quantities Connect 1, 2, and 3 thoroughly clean contact surfaces and improve connectivity. There is no down side to these products!
 
 
Gary from True Audiophile helped me update my setup including selling me things like better speaker wire and record cleaning supplies, but also pointing me to useful tools like speaker floor spikes and the Okki Nokki record cleaning tool. He helped me precisely set up my turntable (see picture). He was eager to discuss the finer points of different brands and styles of these tools and even helped me set up the location of my new speakers for improved sound. Gary has a passion for sound and the knowledge to put it to use. I plan to work with him again in the future.

 

I have a very modest two-channel, audio only setup and wanted to upgrade my turntable from the vintage hand-me-down I've used for several years. I'm very glad I chose the MoFi Studiodeck through True Audiophile. Even though it's one of the "lower end" turntables in their shop, Gary and the team at True Audiophile never let me feel intimidated, or that the purchase wasn't just as important as those of components 10 to 20X the price of mine. There was always excellent, fast communication when needed, and the free, expert, in-home set-up of my new turntable by Gary was invaluable. He even helped me out with proper speaker placement and tips to improve my sound. I can't recommend True Audiophile enough. 

 

True Audiophile is a fantastic company. Marc is a serious audiophile who is deeply involved in the development of his own products, as well as assisting major companies in fine-tuning theirs. I came to True Audiophile after finding that they had the last MoFi StudioPhono preamp available in the US several months ago. That purchase led to a lengthy discussion about my system and how best to improve it on a reasonable budget. I ended up with a pair of their brand new TruZen interconnect cables which ended up making nearly as big of a difference in my setup as the preamp!

Marc has an intuitive knowledge about HiFi systems and stocks a HUGE variety of products suited to all systems in any price range. It's like having an incredible store with the world's most helpful salesman in your living room.

As someone who was initially fairly skeptical of the ability of a few cables to make a noticeable difference in my system, I'm now a True Audiophile customer for life.

 

Working with Gary is like having the perfect audiophile friend; he wants what’s best for you, has stellar gear, and makes building a system fun.

 

The sound in our business couldn’t be better. True Audiophile really knows how to make a space sound amazing.

 

I came across true Audiophile's work without even knowing anything was different. They'd done work on a spot I go frequently, and the difference just popped out—no one had primed me to expect anything different, I just noticed it. I've since become a loyal follower and customer and have been extremely happy with everything I've borrowed or bought. Gary really is a guru, and if you're interested in hi-fi in Portland he's someone you need to talk to.

 

Gary is absolutely amazing to work with. He has a wealth of knowledge and experience. His customer service is second to none. He will always be my go to for my audio needs. I'm in the customer service industry as well and hope to be able to give the care and attention that he gives his customers. Thank you.

 

 

I bought an Audion Silver Night Special Edition integrated amp and right out of the box it sounded better than my previous tube amp. I decided to have Gary’s tech upgrade it with Vcaps and the sound got even better. The music flows effortlessly through this amp. The 8 Watts is extremely conservative. If I turn the volume just past 9 o’clock, I can’t hear my wife talking to me while she’s less than 10 feet away from me. I usually listen with the volume between 8 and 9 and the dynamics are more than enough in my 16’x18’ room.
Gary is a very attentive and knowledgeable guy as well. He always gets back to me very quickly and really knows his gear very well. I trust Gary’s suggestions as he has definitely steared me on the right path to musical bliss!

Rick from Michigan