Do you have a return policy?
All sales are final. There are no returns nor refunds. We recommend you know what you are buying and feel comfortable with your decision, along with us and our knowledge and personalized followups.
Do you offer discounts?
We do not. We believe in what we sell enough to supply lifetime customer service for anything purchased directly from us. HOWEVER, if you have served or are serving in the military and can show proof of service, then aside from our sincere gratitude, we also offer Military Discounts.
Do you have a Physical Store?
Yes, however, we are By Appointment Only. We have two comfortable showrooms in our 120 year old historic home. All demos are by appointment only. NO WALK-INS. We are not a browsing store.
However, the more interesting question is do you really need one?
For many of our products we offer an Audio Concierge Service where we can offer a product to you for a trial period.
You get to listen in your home with your system and your music. Most customers who experience this service prefer it to going into a store where everything is different from room acoustics, cabling etc and hard to isolate the unit they want to audition. 95% of our customers prefer the Audio Concierge Service.
When Will I Receive My Order?
Most orders ship within 48 hours. Time in transit will be 1 to 5 business days. Audion products come direct from the factory unless otherwise noted and will take 20-30 days, depending if they need to be build. If in stock it can be sooner.
Most Audio Cables are custom built. Just inquire when ordering. With recent parts shortage on high end gear, its always best to check with us to have realistic expectations. In many cases. we can have items drop shipped to you. We check inventory weekly, so we can advise you prior to your order.
Can I Request Faster Shipping?
Yes, but be aware most amplifiers are heavy which increases your cost considerably. We will assist you with any questions regarding this.
What Shipper Do You Use?
We use FedEx almost exclusively unless its a small item, then we will consider the US Post. We like FedEx because they have tracking and the best reputation shipping audio gear.
Can My Order be Shipped to an Address Outside the USA?
By contractual agreements, no.
Audion can be shipped to North America, Central America and most of South America. Since True Audiophile is a U.S. based company, warranty repair in Central and South America would have to be contracted by us so you would not have to ship it back to the U.S.
Do You Set Up the Tables you Sell?
Yes.
If you are in the Portland area we can set up your table.
If you're outside the Portland area, but still in Oregon, you have three choices:
1. All Non-TransRotor tables can be purchased with the factory setup.
2. Pay for our travel and we'll do the service, free.
3. Have us walk you through it on the phone. Believe it or not, we have an excellent record of helping people with alignment using our phone service.
TransRotor tables do require careful Precision Alignment. If you are putting a new cartridge on a table, it also necessitates a new alignment.
Every table benefits from precision alignment.
Do You Set Up Turntables that I Didn't Buy from You?
We perform Precision Turntable Alignment on all Turntables.
You will be astounded how good a properly set up turntable can sound. Our fee is $400 if you drop your table at our place.. If you have us visit, our fee is travel plus $600.
Wow. I Can't Afford Your Gear Right Now. Do I have Any Options?
It's become increasingly difficult to recommend anyone. Not that there isn't great products out there, it's just most dealers these days are not knowledgeable enough to guide you. We've finally had to give in to this fact since we get calls weekly from unhappy customers wanting help for gear purchased elsewhere.
Our product review prior to selecting them for our store is very rigorous.
We have 4 main points:
1. It has to be Musical
2. It has to be the best value at its price, regardless of price
3. The &#* can't break.
4. It has to get out of the way of the music without harming or adding spurious coloration.
When we aren't selling, we're buying. No one likes to buy products that break. Its a waste of everyone's time and ultimately more costly.